We are dealing with record numbers of packages being shipped each day. While this has become our new normal, from time to time, even our best shipping carriers experience delays in delivering orders. Please understand that after your order has shipped, it might experience carrier delays and may take longer than usual to receive. We ask for your patience and understanding as this is out of our control.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Please allow 24 hours for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible.
Shipping times depend on your location. If you live down the street from us in New York, you’ll get it quicker than if you live in Alaska or Hawaii. Our carrier is UPS Ground which delivers to businesses and homes in all 50 states and Puerto Rico. Transit times are between one to five business days, with Saturday delivery standard to most residential addresses. Please note that the Standard delivery range will vary depending on your zip code. An estimated range will be provided at checkout based on your zip code.
Orders placed before Noon EST will be processed and scheduled for pickup from our warehouses within 24-48 hours
Next Day Delivery
Next Day Expedited Shipping is available on orders placed before Noon EST Monday - Friday. Orders placed before Noon EST, will arrive the following business day, by the end of the day. Orders placed over a weekend will be processed and shipped on Monday.
Next Day Shipping is only available to delivery addresses in the 48 contiguous states. It is NOT valid for international delivery addresses or Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO/FPO addresses. Orders placed on the following holidays are not eligible for Next Day Shipping: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day, New Year’s Eve, New Year’s Day.
If you are placing an order from another country, when you entered our site, you should have seen a pop-up window asking you to choose your country and explaining any country-specific shipping charges as well as any additional duties and taxes. With few exceptions, our international carrier is UPS offering Expedited and UPS Ground options.
In the event of a lost or damaged order, please contact our Customer Service Team who will help you. Please have your shipping confirmation number or tracking number emailed to you after placing your order available when calling.
Please log into your Novoflex Account page. Once logged in, click on Return Items? for the order that you wish to return.
Fill out the provided form; be sure to select the quantity of items that are being returned and then submit your request.
Within 24 hours, a return shipping label and further instructions will be will be emailed to you from email@example.com.
Once your item has been received and processed, you will receive a refund to your original payment method.
If you have any issues with your return, please contact us at firstname.lastname@example.org.